Order Help
Of course! You can call our sales line, where we will answer all of your questions and take payment over the phone. Alternatively, you can place your order on our website and then choose the option on the payment page to 'phone in your card details.' Once you have submitted the form, we will call you to get your card details and then process the order as usual. Do call us to order over the phone if you prefer.
All orders take 3-5 business days to process (excluding weekends). KM Store may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so it is important that your email address be accurate and current. Your order may be delayed on specific occasions because of holidays or high demand. Below are some days where we might expect a bit of a delay: Holiday Sale: New Year’s Holiday Sale: Christmas, Valentine Day, Winter Sale, Mother's Day, Ramadan, Eid Holidays , KM's Anniversary, Summer Sale, Halloween, and White Friday
Yes. We will send you an email confirming your order and the payment amount. In my account, you will also be able to download your invoice via PDF, which will show the breakdown of your quantity of items, estimated delivery time, purchases, Inc. VAT, delivery, and so on.
At the moment, KM doesn't offer exchanges, but you can return your package and order again. Your refund for the items you wish to return will be processed as soon as we get them. Please also check the return policy for more details on how it works. Our team is working on enabling the exchange option in the very near future. Stay tuned!
Troubleshooting with an Order
If you receive an item that is damaged, please contact us at info@kmstore.co, We will need a full explanation of the damage, packing photos, order number, name, and address to assess how to resolve the issue. Please note that many items are manufactured to order; if you receive your custom item damaged, lead time will apply.
This is perfectly fine as long as you contact us by phone within 14 days of receiving the delivery of the product. Please take note!! We reserve the right to deduct a 15% restocking fee if goods are not received in a reasonable condition or with their original packaging. We have previously had occasions where customers have delivered the items back to us without packaging, and these are then damaged in transit. Please be aware KM's items are packaged for Egyptian delivery to the highest standards
Think of our website as a virtual showroom. Zoom in on the high-resolution product images to take a closer look. or visit our showroom in the address shown on the contact us section
At the moment, KM doesn't offer exchanges, but you can return your package and order again. Your refund for the items you wish to return will be processed as soon as we get them. Please also check the return policy for more details on how it works. Our team is working on enabling the exchange option in the very near future. Stay tuned!
ACCOUNT HELP
If you placed an order but haven’t heard from us since, please check your junk folder or spam folder to see if it is there, and if so, add us to your safe senders' list. If you still can’t find it, then email or call us, and we will look into it for you.
We have this feature for the benefit of our customer. You can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! Also, we can contact you if there's a problem with your order.
Orders can be canceled till the time it is confirmed from the seller (Usually takes up to 1 day). You can contact us for help on canceling your order or please follow the below simple steps: Sign in to your profile on KM On the left side menu, choose: Your orders. Choose the order you want to cancel and click on view order. You'll find a button that says Cancel Order on the bottom left corner. You can also contact us for help on canceling your order. In case you are unable to cancel the order before it goes out, you can refuse it at the time of delivery and the refund will be processed.
You will receive an order confirmation via email and SMS.
RETURNS
If you wish to return an item(s), please make sure that the item(s) are in full accordance with our Return Policy: Items must be sent back within 14 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. All merchandise must be returned in its original packaging. Return is only for the return eligible items. Some items are declared non-returnable by sellers. You’ll find a clear note before purchasing the item saying that this item is non-returnable. In these cases, KM maintains the right to refuse the return. You can find whether the item is returnable or not in the product page.
Please follow the below simple steps to request to return your item: Sign in to your profile on kmstore.co On the left side menu, choose: Your orders. Choose the order you want to return items from and click on 'view order'. You'll find a button that says 'Request return'. Mark the items you wish to return and confirm.
This is perfectly fine as long as you contact us by phone within 14 days of receipt of the delivery of the product. However, the product has to be returned in same packaging and quality, unused and unscathed.
Usually, the whole returns process should take around 14 days. The refund is sent after the returned items reach our warehouse and pass through inspection to make sure that its condition matches the return policy.
BILLING & PAYMENT
Bank Transfer, Online payments via Visa, MasterCard, Bank installment, ValU, Sohooula, Sympl, and offline manual payment (COD)
No. All items on KM Store are tax inclusive. The price you see on the item is the price you’ll end up paying.
How are refunds calculated? Refunds will be only on the cost of products. Any shipping or processing fees will not be refunded. In case order returns, exchange or cancellations, you will not be able to reuse the coupons or the reward points used for that order.
WARRANTY & CARE
No, We do not have a showroom, as we present our products to our customers in the best way possible via high-resolution photography and in some cases, video helps the customer choose their order easily , and efficiency
Of course, we only offer the best service available, depending on the product warranty runs from 3 months, and 1 year to a lifetime. This is dependent only on the type of product. Please check each product for the warranty given and full details.product. The
Kindly reach out to us by emailing: info@kmstore.co within 48 hours of delivery fulfilling. Otherwise the claim will not be entertained. Please share pictures of the damaged items (Try to cover the sides which look tampered/damaged as per the Users The refund for Cash on delivery orders will be done after the investigation You may not be liable for a refund if any of the conditions stated above is not met, that is including if the claim of the damaged item is sent after 48 hours of receiving the item.
Usually, the whole return process should take around 14 days. The refund is sent after the returned items reach our warehouse and pass through inspection to make sure that its condition matches the return policy.
SHIPPING & DELIVERY
We do not offer this as part of our standard delivery, however please contact us via email. If you are interested in a quote and we will try to assist you. This is something we are looking to automate in the near future.
Items are currently being delivered individually, due to the difference in lead times and delivery options e.g. parcels to two man delivery from one product to another we do not store items in bulk for customers. This would generate higher storage prices which we do not want to pass on to our customers.
Once your item is ready for delivery to your delivery address, you will be contacted the third party carrier to advise the days on which they will deliver to your area and to work out when delivery is most suitable. we use a number of 1/2 man delivery services among all over Egypt
Occasionally, we offer free delivery for select items, periods of time, certain products, or certain cities. This will be promoted on the website at the time of promotion.